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Topik: Error yang muncul pada akun supervisor dan agent saat masuk ke aplikasi Pertanyaan:Apa penyebab error yang muncul pada akun supervisor dan agent saat masuk ke aplikasi, serta bagaimana langkah penyelesaiannya?Jawaban:Error “Unauthorized” terjadi saat akun supervisor dan agent mengakses halaman Settings akibat bug pada sistem. Tim produk telah mengidentifikasi dan memperbaikinya melalui deployment terbaru, sehingga…

When uploading a PDF knowledge base into AgentLabs’ LLM bot, it’s essential to follow a systematic approach to ensure that the content is uploaded, processed, and integrated efficiently. Here’s a best practices guide to help you through the process. Pre-Processing the PDF Document Before uploading the PDF into the bot, ensure the document is in…

Question: kapan project Sparks English di hand over ke ops?Correct Answer: project Klamby – QShop and Ginee Integrationdi hand over ke support ops pada tanggal 13 januari 2025dengan item: Question: siapa aja member support ops?Correct Answer: berikut member support ops Question: Alternatif billing email sekarang ditaruh di menu apa yages?Correct Answer: Alternatif billing email yang…

Question:kalau kita punya flow id (wa flow) tapi kita ngga bisa lihat di list flow nya.. kita butuh request apa ya?Correct Answer:untuk memastikan kita ada akses ke wa flow itu perlu cek beberapa ketentuan ini: Postman CollectionsPeka BGThttps://documenter.getpostman.com/view/10652067/2sA3kYjzpoOmnichannelhttps://documenter.getpostman.com/view/8259884/TVsuCSeTHelpdeskhttps://documenter.getpostman.com/view/27675024/2sA3dxFCaKChat SDK Rest APIhttps://documenter.getpostman.com/view/8259884/SVmpZ3E8 Data yang di input di form feedback akan automatis di simpan di knowledge base…

Created by: saadahCreated at: 2025-02-15T14:44:53.330Z Question Summary: Robolabs chatbot is not responding to messages in room ID 294164744 for phone number 6281387777294. Outgoing logs show a 200 status code, but the webhook from Omnichannel to Robolabs appears to be missing for that specific room.Answer Summary: The issue was initially investigated by checking outgoing logs. It…

INTRODUCTION This document outlines the Qiscus Enterprise Support Packages for clients and serves as a comprehensive reference for all service-related expectations, including response times, uptime commitments, and contact protocols. This Service Level Agreement (SLA) is designed to provide a clear and structured framework for support services that aligns with the expectations of enterprise clients. Terms…