Knowledge Soluport

KB Feedback Bot

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Question: kapan project Sparks English di hand over ke ops?
Correct Answer: project Klamby – QShop and Ginee Integration
di hand over ke support ops pada tanggal 13 januari 2025
dengan item:

  1. Qiscus Shop
  2. Custom Integrate with Ginee
    User: yoga.setiawan
    Thread: https://qiscustech.slack.com/archives/C05RRNUMQR4/p1742777181840229?thread_ts=1742776911.451269&cid=C05RRNUMQR4
    FeedbackId: 21

Question: siapa aja member support ops?
Correct Answer: berikut member support ops

  1. PM @Iqbal Putra
  2. TL @Taufik Budi
  3. BE @Yoga
  4. BE @Anggun
  5. BE @Rizki
  6. Mobile @Achmad Fathullah
    User: yoga.setiawan
    Thread: https://qiscustech.slack.com/archives/C05RRNUMQR4/p1742782179932209?thread_ts=1742782162.283059&cid=C05RRNUMQR4
    FeedbackId: 80

Question: Alternatif billing email sekarang ditaruh di menu apa yages?
Correct Answer: Alternatif billing email yang dulu ada di menu account management, sekarang ada di menu Subciptions > Billing Email. Kita dapat menambahkan sampai 3 email alternatif
User: andrianto
Thread: https://qiscustech.slack.com/archives/C015CMDQGKT/p1742781819181939?thread_ts=1742781795.170529&cid=C015CMDQGKT
FeedbackId: 78

Question: Apakah kita bisa tau jumlah spesifik 99+ Unserved Customers itu berapa jumlah spesifiknya?
Correct Answer: Anda bisa melihat total nya di Analytics > General di sana ada Total Unserved Conversation
User: yoga.setiawan
Thread: https://qiscustech.slack.com/archives/CSDCJ824X/p1742779637403509?thread_ts=1742779621.337449&cid=CSDCJ824X
FeedbackId: 76

Question: #Open discussion, terkait announcement lebaran. Perlu dibroadcast email dan WAG/channel terkait. Monggo kalau ada masukan

[Holiday Announcement: Eid al-Fitr 2025]

Dear Valued Clients,
We would like to inform you that our team will be off during the Eid al-Fitr holiday from 28 March to 7 April 2025. During this period, you can still reach us, but please expect delays in our response and resolution times.

To ensure your inquiries are addressed efficiently, we encourage you to submit your requests through our support ticket system via the following link: https://support.qiscus.com/hc/en-us/requests/new
Our team will prioritize urgent issues and resume normal operations on 8 April 2025.

We sincerely appreciate your understanding during this period, we wish you a blessed and joyful Eid al-Fitr.

Best regards,
The Qiscus Team


Correct Answer: [Pengumuman Libur: Idul Fitri 2025]
Kepada Klien yang Terhormat,
Kami ingin menginformasikan bahwa tim kami akan libur selama perayaan Idul Fitri mulai dari 28 Maret hingga 7 April 2025. Selama periode ini, Anda masih dapat menghubungi kami, namun akan ada keterlambatan dalam waktu respons dan penyelesaian.

Untuk memastikan permintaan Anda ditangani dengan efisien, kami menyarankan untuk mengajukan permintaan melalui sistem tiket dukungan kami melalui tautan berikut:
https://support.qiscus.com/hc/en-us/requests/new.
Tim kami akan memprioritaskan masalah yang mendesak dan akan kembali beroperasi normal pada 8 April 2025.

Kami sangat menghargai pengertian Anda selama periode ini. Kami mengucapkan Selamat Idul Fitri yang penuh berkah dan kebahagiaan.

Salam hangat,
Tim Qiscus
User: hana
Thread: https://qiscustech.slack.com/archives/C015CMDQGKT/p1742787623877509?thread_ts=1742787464.544649&cid=C015CMDQGKT
FeedbackId: 88

Question: pesan waba atau whatsapp apa yg di support qiscus karena contoh ketika mengirim emoji dapat response “Customer Sends Message That is Currently Unsupported”
Correct Answer: selain list tipe pesan ini, maka semua tipe pesan itu tidak di support
[ “image”, “video”, “audio”, “voice”, “document”, “text”, “location”, “sticker”, “contacts”, “button”, “interactive”, “order”]
User: yoga.setiawan
Thread: https://qiscustech.slack.com/archives/C05RRNUMQR4/p1742871600571169?thread_ts=1742871582.737109&cid=C05RRNUMQR4
FeedbackId: 99

Refrences: https://multichannel.qiscus.com/

Question: <@U06JTCV2CUD> need your help
Client: Edukita
App ID: myi-clhemksvdyfzhj73r
Issue:
Dear Team mohon dibantu untuk appeal template berikut: rbe_custsurvey_lc

Thank you team

Correct Answer: Mereka dapat mencoba mengajukan Appeal secara mandiri melalui tautan berikut:
🔗 https://support.qiscus.com/hc/en-us/articles/40265618074521-How-to-Appeal-a-Rejected-WhatsApp-Business-Message-Template

Jika mengalami kendala dalam proses Appeal, jangan ragu untuk menghubungi Tim WABA, kami siap membantu dengan sepenuh hati. ✨😊

Semoga prosesnya lancar!
User: riska.mardinawan
Thread: https://qiscustech.slack.com/archives/CSZJ583KL/p1743055279886509?thread_ts=1743055220.594059&cid=CSZJ583KL
FeedbackId: 117

Question: <@U04BF2GLU4Q> need your help
Client: PT Megmilk Snow Brand Indonesia
App ID: mdejk-y4dcmdqgzqa05gv
Issue:
Mohon dibantu appeal template berikut:

  • kejutan_produk_v4

Terima kasih

Correct Answer: Hi mba, mereka bisa coba Appeal mandiri ya mba
https://support.qiscus.com/hc/en-us/articles/40265618074521-How-to-Appeal-a-Rejected-WhatsApp-Business-Message-Template
Jika ada kendala saat Appeal, bisa kita coba bantu
User: riska.mardinawan
Thread: https://qiscustech.slack.com/archives/CSZJ583KL/p1743054677984009?thread_ts=1743054526.680919&cid=CSZJ583KL
FeedbackId: 116

Question: Flow template itu apakaj bisa di BC/broadcast via OC kan ya?
Correct Answer: saat ini belum bisa mengirim template whatsap

WA flow melalu dashboard omnichannel, tapi anda bisa mengirimnya lewat API seperti contoh di dokumentasi ini https://bit.ly/4iwbO9l
User: yoga.setiawan
Thread: https://qiscustech.slack.com/archives/C015CMDQGKT/p1744355454735109?thread_ts=1744355400.674479&cid=C015CMDQGKT
FeedbackId: undefined

Question: <@U0493GP6Y2D> need your help <!subteam^S01NNABDF5Y>
Client: IMMODERMA
App ID: lvyri-vgcifc9uyxeikym
Issue:
harian_immo

Hi team, di template tersebut apakah ada link url di buttonnya ya? cek di superadmin sepertinya gak ada
Correct Answer: null
User: yoga.setiawan
Thread: https://qiscustech.slack.com/archives/CSZJ583KL/p1744358375147229?thread_ts=1744342380.106299&cid=CSZJ583KL
FeedbackId: undefined

Question: [Request]
Hallo team <!subteam^S01NH8JLJ3D>
> Permohonan penjadwalan meeting dengan tim teknis Qiscus untuk membahas token key API yang akan Tim Toyota kirimkan ke Qiscus. Apakah hari Senin pukul 13.30 WIB available team?
Case mereka implement send broadcast API by sistem mereka, saya kurang tau kendapa mereka harus mengirim Token Key API ke Qiscus, tapi sepertinya ini related dengan internal development mereka.
Boleh dibantu konfirm team siapa yang bisa menemani meeting terkait? Terima kasih banyak sebelumnya :pray:
Correct Answer: null
User: yoga.setiawan
Thread: https://qiscustech.slack.com/archives/C015CMDQGKT/p1744623491190319?thread_ts=1744340779.929799&cid=C015CMDQGKT
FeedbackId: undefined

Question: Hi <@U07BUM13GDA>
How do I check if a phone number is listed within this month MAU or not?
Correct Answer: It should be checked from the MAU list that month
User: hana
Thread: https://qiscustech.slack.com/archives/C015CMDQGKT/p1745471180496499?thread_ts=1745471156.547439&cid=C015CMDQGKT
FeedbackId: undefined

Question: Hi <@U07BUM13GDA>
How many email channels can be integrated in one AppID?
Correct Answer: To add an email to be integrated, the Admin can click the Add New (+) button to add the email address on the email page. Currently, one Qiscus Omnichannel account can be linked to 3 email accounts. To connect to more than three accounts, you can contact biz team.
User: deva
Thread: https://qiscustech.slack.com/archives/C015CMDQGKT/p1745567471737779?thread_ts=1745567301.095909&cid=C015CMDQGKT
FeedbackId: undefined

Question: Hi <@U07BUM13GDA>
Is the blue check mark on Omichannel an indication of read receipt from the customer? Is it related to agent availability?
Correct Answer: No, there is no indicator if customer has read our message or not from Omnichannel, and It is not related to agent availability. Agent availability is managed separately and does not affect the read receipt feature.
User: hana
Thread: https://qiscustech.slack.com/archives/C015CMDQGKT/p1746507867108809?thread_ts=1746507847.691169&cid=C015CMDQGKT
FeedbackId: undefined

Question: Hi <@U07BUM13GDA>
Can you confirm if we can add a customer phone number manually to an opt-out list?
Correct Answer: Saat ini, untuk menambahkan nomor ke daftar opt-out secara manual memang belum tersedia. Proses yang harus dilakukan adalah dengan mengirimkan template marketing opt-out melalui WhatsApp kepada pelanggan. Pelanggan kemudian dapat memilih untuk opt-out atau opt-in kembali sesuai keinginan mereka.
User: deva
Thread: https://qiscustech.slack.com/archives/C015CMDQGKT/p1748413780360479?thread_ts=1748413489.809389&cid=C015CMDQGKT
FeedbackId: undefined

Question: [URGENT]
<@U07BUM13GDA>
Malam team, butuh bantuan untuk respon client Human Inititative di WAG, mereka butuh bantuan untuk menambahkan CTA pada approved template.
Client concern: since mereka philantrophy, mereka perlu memaksimalkan moment Jumat terakhir sebelum lebaran (high possibility of very high traffic)
mohon bantuannya teman-teman!
Correct Answer: untuk edit template bisa dilakukan oleh klien sendiri melalui FBBM https://support.qiscus.com/hc/en-us/articles/13404330800153-How-to-update-edit-my-WhatsApp-message-template
Selain itu, bisa disarankan juga terkait submit/edit template lebih baik jauh2 hari sebelum digunakan, karena kadang butuh waktu juga approval dari sisi Meta.
User: deva
Thread: https://qiscustech.slack.com/archives/CSDCJ824X/p1748522791859709?thread_ts=1748522779.914979&cid=CSDCJ824X
FeedbackId: undefined

Question: Hi <@U07BUM13GDA>
How do I add wording feedback as part of CSAT WA interactive?
Correct Answer: Unfortunately, you can’t do this. Alternatively, you can add quick feedback instead:
https://documentation.qiscus.com/app-center/csat#csat-whatsapp-interactive-quick-feedback
User: hana
Thread: https://qiscustech.slack.com/archives/C015CMDQGKT/p1750321091794959?thread_ts=1750321071.516289&cid=C015CMDQGKT
FeedbackId: undefined

Question: Adakah API yg bisa digunakan untuk mendapatkan image link pada Header WhatsApp Button?
Correct Answer: Ada APInya. Bisa pakai API SDK Upload.
contoh CURLnya sebagai berikut:

curl –location –request POST ‘https://api3.qiscus.com/api/v2/sdk/upload’
–header ‘qiscus_sdk_app_id:{{appid}}’
–header ‘qiscus_sdk_secret:{{secret_key}}’
–form ‘file=@”elXDTpDyE/unnamed.jpeg”‘


User: rizki
Thread: https://qiscustech.slack.com/archives/D07UFPA1HS6/p1750409859966449
FeedbackId: undefined

Question: selamat sore team <!subteam^S01NH8JLJ3D>, mau bertanya, kalau client menggunakan CSAT baik yg biasa (link) ataupun Interactive, apakah juga otomatis mendapatkan CA CSAT?
Correct Answer: CA = Custom Analytics.
Setiap installasi CSAT baik interactive maupun Link biasanya, otomatis akan create custom analytics di menu analytics
User: hana
Thread: https://qiscustech.slack.com/archives/C015CMDQGKT/p1750902285510699?thread_ts=1750841580.383189&cid=C015CMDQGKT
FeedbackId: undefined

Question: <@U0808VCUXK4> need your help <!subteam^S01NH8JLJ3D>
Client: Summit Institute for Development
App ID: htjjg-g3h5pwsjm9xjnil
Issue:
pagi team, mau bertanya dari SID ada kebutuhan terkait API yang dapat melihat broadcast log, terutama buat cek jumlah pesan, jenis pesan, status read/sent/failed untuk ditampilkan di dashboard daerah. apakah ada dokumentasi API yang bisa dikirimkan ya?
terima kasih:pray:

Correct Answer: Untuk mendapatkan log broadcast bisa menggunakan:

  1. Webhook https://support.qiscus.com/hc/en-us/articles/20334032369305-How-to-Get-Updates-of-WhatsApp-Broadcast-Status > artinya klien perlu mencatat setiap status yang dikirimkan WhatsApp
  2. API untuk get broadcast log https://documenter.getpostman.com/view/8259884/TVsuCSeT#3f2d8ba8-ab14-43b2-af82-74c8b766216f
    User: deva
    Thread: https://qiscustech.slack.com/archives/CSDCJ824X/p1752810324203769?thread_ts=1752810009.829839&cid=CSDCJ824X
    FeedbackId: undefined

Question: Hai <@U07BUM13GDA> tolong kirimkan dokumentasi cara mengajukan verifikasi FBBM
Correct Answer: null
User: fikri
Thread: https://qiscustech.slack.com/archives/CSDCJ824X/p1753672421910229?thread_ts=1753672393.651139&cid=CSDCJ824X
FeedbackId: undefined

Question: Hi <@U07BUM13GDA>
Can you confirm, can we send a broadcast to all channels to an FB account when the window expires?
Correct Answer: No, Broadcast messages to Facebook DM can be sent a maximum of 24 hours from the customer’s last message (while window is still active)
User: hana
Thread: https://qiscustech.slack.com/archives/C015CMDQGKT/p1753862869706869?thread_ts=1753862852.477299&cid=C015CMDQGKT
FeedbackId: undefined

Question: Hi <@U07BUM13GDA>
Can you confirm, can we send a broadcast to all channels to an FB account when the window expires?
Correct Answer: No, you cannot send a broadcast to all channels to an FB account when the window expires. Broadcast messages to Facebook DM can only be sent within 24 hours from the customer’s last message, while the window is still active. Once the window expires, you would need to send a message from Facebook App directly to trigger customer send a new message.
For more detailed information, you can refer to this:
https://documentation.qiscus.com/omnichannel-chat/broadcast-to-all-channels
User: hana
Thread: https://qiscustech.slack.com/archives/C015CMDQGKT/p1753863399405819?thread_ts=1753862852.477299&cid=C015CMDQGKT
FeedbackId: undefined

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